At Cooking with Herman, customer satisfaction is very important to us. We strive to ensure you are happy with your purchase of our digital recipe books. However, due to the nature of digital products, we have specific refund guidelines outlined below.
- Digital Products
Since our products are delivered digitally and can be accessed instantly upon purchase, all sales are considered final. We do not offer refunds or exchanges for downloaded digital items. - Exceptions
We will consider refunds or replacements only under the following circumstances:
Technical Issues: If you are unable to download your purchased item due to technical difficulties, please contact us immediately at CookingWithHerman@gmail.com for assistance.
Accidental Duplicate Purchases: If you accidentally purchased the same product more than once, we will issue a refund for the duplicate charge.
- Refund Request Process
To request a refund or assistance, please email us at CookingWithHerman@gmail.com or call 083 304 6026 within 7 days of your purchase. Include the following details:
Your name and contact information.
The order number or proof of purchase.
A detailed description of the issue.
We will review your request and respond within 3 business days.
- Contact Information
For any questions or concerns about our Refund Policy, please contact us:
Email: CookingWithHerman@gmail.com
Phone: 083 304 6026
Address:
13 Gilliland Street
Aquapark, Tzaneen
Limpopo, 0850